Privacy Policy for Lioness Clean
At Lioness Clean, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our site or use our home cleaning services.
Information We Collect
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on our site, or otherwise when you contact us.
- Personal Identifiable Information: This includes your name, postal address, email address, phone number, and payment information (such as credit card details), which are necessary for booking and providing our cleaning services.
- Service-Related Information: Details about the type of cleaning service you require (e.g., deep cleaning, regular maintenance, post-construction, move-in/move-out, upholstery, floor scrubbing), your property characteristics, preferred dates and times, and any specific instructions or preferences.
- Usage Data: Information about how you access and use our site, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This helps us improve our site's functionality and user experience.
- Communication Data: Records of your correspondence with us, including emails, chat transcripts, and phone call recordings, used for customer service and quality assurance.
How We Use Your Information
We use the information we collect for various purposes, including:
- To provide and manage our home cleaning services, including scheduling, invoicing, and service delivery.
- To process your payments and manage your bookings.
- To communicate with you about your bookings, service updates, and promotional offers.
- To improve our site, services, and customer experience by analyzing usage patterns and feedback.
- To respond to your inquiries and provide customer support.
- To detect, prevent, and address technical issues or fraudulent activities.
- To comply with legal obligations and enforce our terms and conditions.
Disclosure of Your Information
We may share your information with third parties in the following situations:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, scheduling platforms, and IT support. These providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal data.
- With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.
Data Security
We implement appropriate technical and organizational measures designed to protect the security of your personal information. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Your Data Protection Rights (GDPR and Other Laws)
Depending on your location, you may have the following rights regarding your personal data:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details provided below.
Third-Party Websites
Our site may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Lioness Clean
7th Floor, Sapphire Towers,
MG Road,
Bengaluru, Karnataka, 560001
India